Direct Kitchen Equipment will accept the return of in stock, unused, non-customized item for up to 7 days from receipt of order, and the purchase price will be refunded immediately. Beyond 7 days we do not accept returns. Items must be returned unused, in original packaging. Custom built products such as ranges with special options or built to order products cannot be canceled or returned as these will be custom built to order specifically for you. You will be sent a Special Order disclaimer to approve if your equipment is non-returnable.
We cannot accept returns of used or damaged equipment. Refusal of damaged shipment is not considered a return, please refuse any shipment that arrives with unacceptable damage. Return shipping should be paid by buyer unless it is refused due to damage. If your product arrived crated, it must be returned crated in order to ensure that it arrives safely. Free shipping offers do not apply to return shipping. Performance issues must be remedied through a warranty and shall not be used as a basis for non-payment. All equipment should be inspected for damage and if the damage is found, refuse it.
Special Order and Built to Order Equipment
Special Order or built to order items that are not stocked are not returnable as these items will have been made specifically for you. We ask that any buyers be sure of their purchase before they buy, as returns or cancellations would be expensive and impractical. Please take measurements and review specs of your item before you order.
How do I return an Item?
To return an item simply contact us for a Return Merchandise Authorization. Once an RMA is issued you may ship your return. Returns should be shipped, insured, to the address provided with your RMA. Different items return to different addresses so please do not ship any return without an RMA or the shipment may not be accepted. If your item was shipped to you via UPS, you must use UPS to ship it back. We will notify you when your return has been received. Once your return has been received and is verified to be in new condition, we will immediately issue a refund to the original form of payment.
We want to refund your return as quickly as possible. Please be careful to pack returns carefully in the original box. Please be certain that your return is insured and can be tracked. We cannot refund products that come back to us damaged or don’t come back at all, so please take care to follow our instructions.
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Refund and Returns Policy
Direct Kitchen Equipment will accept the return of in stock, unused, non-customized item for up to 7 days from receipt of order, and the purchase price will be refunded immediately. Beyond 7 days we do not accept returns. Items must be returned unused, in original packaging. Custom built products such as ranges with special options or built to order products cannot be canceled or returned as these will be custom built to order specifically for you. You will be sent a Special Order disclaimer to approve if your equipment is non-returnable.
We cannot accept returns of used or damaged equipment. Refusal of damaged shipment is not considered a return, please refuse any shipment that arrives with unacceptable damage. Return shipping should be paid by buyer unless it is refused due to damage. If your product arrived crated, it must be returned crated in order to ensure that it arrives safely. Free shipping offers do not apply to return shipping. Performance issues must be remedied through a warranty and shall not be used as a basis for non-payment. All equipment should be inspected for damage and if the damage is found, refuse it.
Special Order and Built to Order Equipment
Special Order or built to order items that are not stocked are not returnable as these items will have been made specifically for you. We ask that any buyers be sure of their purchase before they buy, as returns or cancellations would be expensive and impractical. Please take measurements and review specs of your item before you order.
How do I return an Item?
To return an item simply contact us for a Return Merchandise Authorization. Once an RMA is issued you may ship your return. Returns should be shipped, insured, to the address provided with your RMA. Different items return to different addresses so please do not ship any return without an RMA or the shipment may not be accepted. If your item was shipped to you via UPS, you must use UPS to ship it back. We will notify you when your return has been received. Once your return has been received and is verified to be in new condition, we will immediately issue a refund to the original form of payment.
We want to refund your return as quickly as possible. Please be careful to pack returns carefully in the original box. Please be certain that your return is insured and can be tracked. We cannot refund products that come back to us damaged or don’t come back at all, so please take care to follow our instructions.
Contact us for questions related to refunds and returns.