Free Local Commercial Delivery and Customer Pickup
Directkitchenequip is pleased to offer FREE delivery of all equipment to any business within 50 miles of our Brooklyn, NY showroom and warehouse, zip code 11230. Discounted customer pickup is also available to customers. Delivery service is curbside only to commercial businesses. We do not deliver to homes except under special circumstances. Directkitchenequip does not handle equipment installation, although we are happy to refer you to such businesses if you ask
Free Shipping to Businesses
Free Shipping promotions are valid for the continental United States only and do not apply to shipments to Hawaii, Alaska or Puerto Rico. Free shipping promotions do not apply to return shipments unless specified. Shipping offers, free or otherwise, do not apply to residential deliverie
UPS vs Freight
Units under 80lbs will ship UPS Ground. Units greater than 80 lbs., such as Ranges or Refrigerators will ship via Freight Common Carrier. Freight carriers only offer curbside delivery. Tracking info will be provided within 48 hours of shipment and order should be tracked on the carrier website. Typical UPS & Freight Shipping transit time is 3-4 days depending upon your location. UPS overnight and 2-day shipping is available and should be selected at checkout. Freight carriers will not guarantee delivery times.
Liftgate
When an item ships Freight you will have the opportunity to add a LiftGate to the truck, at an additional charge. A LiftGate is an additional piece of equipment added to the truck to help lower your unit to the ground. If you have a loading dock, or if your order is light enough to lift from the truck, you may not need a liftgate. However in the cases of large items weighing several hundred pounds, a liftgate is highly recommended unless you have a loading dock.
Shipping Times
In stock items shipped from the Directkitchenequip are generally shipped within 3 days of order. Orders shipped direct from the factory typically ship in about 7-10 days. If any delays are expected you will be notified immediately and will always have the option of canceling your order. Most of our products will have an estimated ship time listed on the product page. Adding certain options may change the estimated shipping time for a particular product. We do not guarantee shipping times but will certainly do our best to get deliveries to you as quickly as possible. The Company neither accepts responsibility for crating and packaging performance, nor damage to merchandise after it leaves our warehouse or that of our suppliers. Typical transit time is 3-4 days depending on your location.
Shipping Damage
Everything we ship ships insured so if damage occurs in transit, you are covered. However, in order to make the claims process with the carrier as quick as possible, it is important that you take proactive steps upon receipt of your delivery. Inspect your delivery for damage upon arrival. If visible damage is found Please Refuse Delivery. Do not sign off on a package you know to be damaged. If damage is found after delivery has been made please document and contact us immediately in order to file a claim with the carrier. Carrier damage claims must be made within 7 days of delivery.
Directkitchenequip will provide as much help as possible in assisting your with any carrier loss or damage claim. However, filing the claim with the freight carrier is the ultimately the sole responsibility of the customer. Standard packaging for heavy items consists of securing the item to a pallet with metal strapping, plastic wrap, and/or (depending on item) bubble wrap, and warning labeling, providing significant deterrent to damage.
Shipping to Hawaii, Puerto Rico, Carribbean
Directkitchenequip ships regularly to Carribbean Islands, Puerto Rico and Hawaii but we do this via Freight forwarding services. Directkitchenequip will ship to the freight forwarder of your choice within the US mainland, the buyer is then responsible for contracting with the freight forwarder to move it to your location. We can work with any freightforwarder, but if you don’t have one, here are some popular options:
Popular Freight Forwarders
Hawaii: Alhoa Freight, California
Puerto Rico: Magic Transport, New Jersey and Florida
Carribbean: Tropical Shipping, Florida; LaParkan, New York.
Small Island Shipping
Due to the added costs of moving freight by water, we cannot ship to small US islands such as Martha’s Vinyard at our standard shipping rates. An additional charge may apply, we will do our bets to keep this cost down.
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